Terms of Service

Last updated: November 9, 2026

These terms are an agreement between you and You Ongoing LLC ("You, Ongoing", "we", "us"). They cover the You, Ongoing website at youongoing.com, our iPhone and Android apps, and the services we offer through them (together, the "Service"). By using the Service, you agree to these terms. If you don't agree, please don't use it.

1. What You, Ongoing is

You, Ongoing is a personal health app. It helps you order lab tests, see and understand your results, ask questions about them by chat or voice, and keep your health records in one place.

Before the app launches, the website lets you join a list to hear when it's available. Joining the list doesn't create an account or commit you to buy anything.

2. Not medical advice, and not for emergencies

The Service gives general health information. It isn't medical advice, diagnosis or treatment, and it doesn't replace a relationship with your own doctor or other healthcare professional. Talk to a qualified professional about your health and before you make decisions based on your results.

The Service isn't for emergencies. If you think you have a medical emergency, call 911 or your local emergency number right away.

Answers from our chat and voice assistant are generated automatically. They can be incomplete or wrong. Don't rely on them as your only source of health information.

3. Who can use it

You must be at least 18 years old and live in a place where we offer the Service. Some lab tests are not available in every US state. You agree to give us accurate information about yourself, including your legal name and date of birth, because labs and clinicians rely on it.

4. Your account

You're responsible for keeping your sign-in details safe and for activity on your account. Tell us at hello@youongoing.com if you think someone else has used it. You can close your account at any time from the app.

5. Lab tests

Lab tests are provided by independent laboratories and, where a test requires it, ordered or reviewed by independent licensed clinicians. Which clinicians and labs are involved, and whether a clinician reviews a given request, depends on the test and where you live. These providers are responsible for the services they provide. We aren't a laboratory and we don't practise medicine.

• A test request may be declined if it isn't appropriate or isn't available where you live. If it's declined, you won't be charged for that test.
• Results take time. Turnaround depends on the lab, the test and how your sample is collected, and we can't guarantee a date.
• Some tests, such as genetic tests, can reveal information that is unexpected or has implications for your family. Read the information we show before you order.
• Results may be shared with the clinicians and labs involved in your test so they can provide it, as described in our Privacy Policy.

6. Payments, subscriptions and refunds

Prices are shown in the app before you pay. Payments are processed by our payment provider, Stripe. We don't store your full card number.

• Subscription. If you subscribe, you'll be charged the price shown at sign-up, plus any applicable tax, at the start of each billing period until you cancel. Your subscription renews automatically.
• Cancelling. You can cancel at any time in the app. Cancelling stops future charges, and you keep access until the end of the period you've paid for. We don't give partial refunds for the current period.
• Lab test fees. Lab tests may be charged separately from the subscription. Your card is authorised when you request a test and charged when the request is accepted. If a request is declined or you withdraw it before it's accepted, the authorisation is released.
• Refunds. Once a sample has been processed by a lab, the test fee can't be refunded. If something goes wrong on our side, contact us and we'll make it right.
• Price changes. We'll tell you before a subscription price changes, and the new price applies from your next billing period.
• Taxes. Prices may not include sales tax, which is calculated at checkout where it applies.

7. Your health information

Your health information is yours. Our Privacy Policy explains what we collect, how we use it, who we share it with and the choices you have. We share your records with other people, such as a doctor or practice, only when you choose to.

8. Using the Service fairly

Don't misuse the Service. For example, don't:

• order tests for someone else, or use someone else's identity;
• try to access other people's accounts or data;
• interfere with, reverse engineer or overload the Service;
• use the Service to break the law.

9. Our content

The Service, including its design, text, graphics and software, belongs to us or our licensors. You may use it for your own personal, non-commercial purposes under these terms.

10. Changes to the Service and these terms

We may change the Service as it grows. We may also update these terms. If a change is significant, we'll tell you in the app or by email before it takes effect. If you keep using the Service after that, the new terms apply.

11. Ending your use

You can stop using the Service and close your account at any time. We may suspend or close an account that breaks these terms or puts others at risk. Some sections, such as payments owed, disclaimers and limits of liability, continue after your account closes.

12. Disclaimers

We work hard to keep the Service accurate and available, but we provide it "as is" and "as available". To the extent the law allows, we don't make promises about the Service beyond those in these terms, including implied promises of fitness for a particular purpose.

13. Limits of liability

To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability to you for any claim about the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

14. Governing law

These terms are governed by the laws of the State of Indiana, United States, without regard to its conflict-of-law rules, except where the Federal Arbitration Act applies.

15. Resolving disputes by arbitration

If you have a concern, please email us first at hello@youongoing.com. Most issues can be solved that way. If we can't resolve a dispute within 60 days, you and we agree to settle it by binding individual arbitration, not in court, except that either of us may bring a claim in small claims court if it qualifies.

• Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. It may be held by video, by phone, based on written submissions, or in Hamilton County, Indiana, or the county where you live.
• You and we each give up the right to a jury trial and to take part in a class action or class-wide arbitration. Claims may be brought only individually.
• You can opt out of this arbitration agreement by emailing hello@youongoing.com within 30 days of first accepting these terms, with your name and a statement that you opt out.
• If this arbitration agreement doesn't apply to a dispute, it will be heard in the state or federal courts in Hamilton County, Indiana.

16. Contact

Questions about these terms? Email hello@youongoing.com or write to us at:

You Ongoing LLC
11939 N Meridian St, Suite 125
Carmel, IN 46032
United States